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Frequently Asked Questions | amanté Lingerie

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SHOPPING WITH US

Do I need to create an account on amanté to place an order?
Yes, you will need to create an account on the amanté website to place an order.

What is the benefit of creating an account on amanté?
Create an account and be the first one to know about the special offers, promotions and new collections on amanté.
You will not need to input the address for the new orders unless there is a change in address. You can also log in and review the order history of all the transactions done on that account.

What is INTIMI India Private Limited and what is their relationship with amanté?
INTIMI India Private Limited is the authorized online e-retailer for amanté. INTIMI India Private Limited is authorized by amanté to sell all its products.

CANCELLATION AND RETURNS

Can I change my order once it has been placed?
You cannot make changes in the order once they are placed. However, if a change request is made within 24 hours, we might be able to make the change in the order or the address of delivery. These changes are at the sole discretion of INTIMI India Private Limited.

Can I cancel my order?
You can cancel within 4 hours of placing the order. To cancel your order, please send us an email on our contact us page or call us on with your details like name, order number, order date and your registered mobile number. Our team will call you back and confirm the cancellation.

When and how will I get my refund in case of cancellation or product return?
The refund for the returns will be given in the form of a coupon code that will be valid for 45 days, which can be applied on the next purchase. Refunds would be processed within 7-14 working days to the same platform which was debited.
amanté does not have any influence on the timelines except processing the refund. You will receive an email updating you about the refund, once it is processed by the brand. We would request you to kindly connect with your respective bank for further updates.

I have paid via cash on delivery, how will I get the refund?
You will have to provide your bank details via email and the amount will be debited to your account within 7-14 working days.

Can I change the mode of refund after raising a refund request?
No, as per the company policy once a type of refund mode is opted for by the customer, a request for a change in refund mode will not be entertained.

Can I return multiple products from a single order? If yes, how?
Yes, you can return multiple products from a single order. Submit your return request here

Does amanté pick up the product I want to return from my location?
Our courier partner picks up returns across the country from over 12000 Pin codes. These return pickups are made through reputed courier companies. Since there is a constant addition of pin codes, the exact number might vary from time to time.

Will the GST Amount be refunded in cases I return/cancel my order?
On return/cancellation of an order, the refund amount, including the GST collected would be refunded, in its entirety. In case of partial returns, the GST amount charged corresponding to that particular item(s) shall be refunded.

What if products ordered by me are out of stock?
All products shown on the web store are products in stock. In an exceptional case where the product ordered by you is out of stock, the same will be communicated to you within 72 hours and a refund will be processed immediately in case you wish to cancel the order.

PAYMENT INFORMATION

What are the payment options that I can avail of while placing an order?
Currently, the following payment options are enabled.
1. Credit Cards ( Visa / Master)
2. Net Banking across Banks
3. Debit Cards (Visa / Master)
4. American Express
5. Cash On Delivery

amanté supports which credit/ debit cards?
Payments are accepted through certified third party payment gateways. Currently, all Visa and Master Credit cards are accepted.

How do I know that my credit/ debit card payment is safe?
Payments are accepted through certified third party payment gateways. These gateways are certified for all security aspects.

Can I pay through Net banking? What is the procedure?
Yes, you need to select net banking as an option on the checkout page and you will be redirected to the payment gateway. You will need to select net banking and the bank you wish to pay from and make the payment.

How is the GST amount decided?
Following rules will govern whether GST will be applicable or not on the products purchased by you:
1. GST Applicability: For a product, if the fulfilment is done on or after July 1st, 2017.
2. If Delivery is to a location within the same state (i.e, Tamil to Tamil) then GST shall be broken down to CGST & SGST and if delivery to the location outside state then IGST is applicable.
3. DMRP per product is less than or equal to Rs.1,050 then 5% GST rate is applicable otherwise 12% is applicable (GST Rate shall be identified per product and then multiplied by quantity).

How do I pay for my COD order?
You can pay for Cash on Delivery orders by cash or by Credit/Debit card if the delivery person is carrying ‘card swipe POS machine’.

Is there a charge for Cash on Delivery purchases?
We charge a nominal convenience charge of Rs 50 on Cash on Delivery purchases.

Is there a purchase limit for a Cash On Delivery purchase?
Yes, Cash on Delivery option is available on purchases up to a limit of Rs.10,000/- only, beyond which purchases can only be made using Netbanking or Creditcard.

SHIPPING & ORDER RELATED

Does amanté deliver to my city?
We deliver across India to over 12000 Pin codes. These deliveries are made through reputed courier companies. Since there is a constant addition of pin codes, the exact number might vary from time to time. Serviceable pin code (area) can be checked on the checkout page while filling in your delivery information.

Can I place the order online and pick up my order from your store which is nearest to me?
Sorry, you cannot place the order online and collect from a store. All orders placed online will be sent directly to the shipping address mentioned while placing the order.

What is the delivery timeline of my order?
The general delivery timeline is 5 to 8 business days (metro cities) and 8 to 14 business days (non-metro cities) depending on the delivery address pin code.

How will I know whether I can get delivery in the area that I live in?
Deliveries are made through third party courier companies. All deliverable pin codes are pre-populated in the backend. Serviceable pin code (area) can be checked on the checkout page while filling in your delivery information.

Is there a charge for delivery?
There is a minimal fee of Rs.75 for orders below Rs.500. Delivery is free for all orders above Rs.500 across the country.

What if I'm not home to receive my order?
We use third-party courier companies for deliveries. Most courier companies generally attempt 3 times to deliver the products. They also leave a note for a call back in case the door is unanswered The courier company itself may leave an intimation for you or may call you to check for a convenient time to deliver, in case they don’t find you at home. Please contact the courier company and the earliest and give them a delivery time that will suit your schedule.

Can I change my delivery address or mobile number once the order has been placed?
Your delivery address or mobile number can be changed within 4 Hours of placing the order. Please send us an email or call us with your name, updated address, order date and your mobile number. Our team will call you and confirm the change.

Do you deliver internationally?
No, currently we only cater to customers in India.

How do I track my order once it is placed?
Step 1: You will receive an order confirmation by Email and SMS on the registered email address and mobile number
Step 2: As soon as the order is shipped you will receive another email and SMS on your registered number with the tracking details.
You can also log into your account and view the shipping details.

Is it possible to order an item which is out of stock?
Please write to us or call us with your requirement and we will get back to your with the possibility.

e-GIFT CARDS

How can I purchase amanté e-Gift card?
1. Click on e-Gift card option on amanté
2. Then, click on 'Buy e-Gift card' option
3. Enter recipient email address
4. Select or enter the e-Gift card value
5. Make payment using your credit card, debit card or net banking
6. On successful payment, the e-Gift card details will be sent to the recipient’s email address.

What is the validity of amanté e-Gift card?
The amanté e-Gift card expires in 45 days from the date of issue.

Are e-Gift cards refundable?
Once the e-Gift card has been e-mailed, it is non-refundable. If the intended recipient does not receive their e-card or accidentally deletes it, we are happy to resend the e-Gift card if they call customer service.

How do I cancel an e-Gift card?
We will not be able to cancel and refunds the order placed via an e-Gift card. Please review your order to ensure value entered is correct and the recipient details are accurate before completing your purchase.

What happens if I need to return something I purchased with my e-Gift card?
The product can be returned if it adheres to the policy. The refund will not be in terms of money, a new code will be shared with you via mail if the return is applicable.

How many e-Gift cards can be used in one transaction?
You are eligible to use only one e-Gift card per transaction.

Where can these e-Gift cards be used?
The e-Gift card can be redeemed only on the website. Your e-Gift card balance will appear in the Payment section during Checkout. Simply click ‘Apply’ to redeem your e-Gift card.

How do I know the balance on my e-Gift card?
You can view your balance on the e-Gift card in the payment section, during checkout.

Brand Exclusive Store

Do you have offline stores?
Yes, we have exclusive store in Viviana Mall, Mumbai | World Trade Park, Jaipur | VR Bengaluru, Bengaluru | DLF Mall of India, Noida | One Awadh Center & Sahara Mall, Lucknow | Elante Mall, Chandigarh | Shipra Mall, Ghaziabad | Grand Central Mall Seawoods, Navi Mumbai | Prozone Mall, Coimbatore | Ambience Mall, Gurugram | MBD Mall, Ludhiana | Inorbit Mall Malad, Mumbai | Mantri Square, Bengaluru | Palladium Mall, Chennai | L&T Mall, Hyderabad | Ambience Mall, Vasant Kunj, Delhi

We are also available at Shoppers Stop, Lifestyle, Central, Pantaloons and other leading lingerie outlets.

To find an Exclusive store, click here

PRODUCT INFORMATION

How can I know my size? (Measurement page)
To know your size, click here

What should I do if the item purchased is defective?
In case, you have received a defective product kindly drop us a mail intimating us of the same within 15 days of purchase. Once the defect is confirmed, we can either process a refund or an exchange for you. Please note, the exchange will not be provided in case of any bottom wear. In case of defective bottom-wear, we will issue a refund for the product.

How can I give feedback on the quality of customer service?
We always welcome feedback from our customers. Please drop us an email at info@amante.co.in and share your views.

I want to place a bulk order or need some specific products, who do I contact?
You can reach out to us on our ‘Contact us’ page for all bulk orders, we will assist you with quotes and information based on your request.

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